![]() As a result of FACTA, a new federal program has developed “Red Flag Rules.” A “Red Flag” is a pattern, practice or specific activity that indicates the possible existence of identity theft. ![]() The Fair and Accurate Credit Transactions Act (“FACTA”) provides consumers with increased protection from identity theft. That’s why we’re compliant with a federal program called “Red Flag Rules.” Whether you’re calling in or conducting business with us online, we want to make sure your identity is always protected. You can report scam calls to the Federal Trade Commission or state consumer protection agency. Ignore all suspicious requests for personal information, such as bank account numbers, user names and passwords, credit card numbers or social security numbers. Delete all suspicious emails that require “immediate action” to verify your account details or that demand personal information,ģ. Call us and talk to a customer service representative.Ģ. Call us and use our automated system to get account information, including last payment receipt date and new account balance. Log in to your oge.com account to see if you have a balance. If you are unsure about your bill being delinquent, you can ![]() Here are three simple steps you can take to stay safe and protect yourself from scams.ġ. Nor will we ask you to settle a bill using cash or prepaid debit cards, such as GreenDot cards. We will not ask you for your bank information or a credit card number over the phone. If someone calls you claiming to be an OG&E employee and asks for money, this is an immediate “red flag” that it may be a scam. The scammer may demand you pay the delinquent bill with a pre-paid debit card or tell you that someone will come to your home to collect the payment in cash. The scammer typically threatens to send out a technician to turn off your power unless you pay a delinquent bill. More sophisticated scammers have used software that lets them show the OG&E name and customer service number on your Caller ID, and some have set up fake phone lines when you call a given number to confirm.
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